You can earn GSCoins from merchandise items purchased at the Keepsake store in Aurum Theatre, The Gardens Mall KL, Velvet Cinemas, IOI City Mall (East) and Aurum Theatre, The Exchange TRX. Online purchases via shop.gsc.com.my does not earn you GSCoins at the time of writing.
Same earn rate at RM1 spent = earn 5 GSCoins.
No, you cannot earn GSCoins from merchandise items purchased from temporary booths or pop-up stores.
Unfortunately, this feature is not available at the moment. However, we are continuously improving GSC REWARDS and will announce when this feature is made available. Stay tuned to our social media for more updates in the future.
Unfortunately, this feature is not yet available. However, we are continuously improving GSC REWARDS and will announce when this feature is made available. Stay tuned to our social media for more updates in the future.
No, every account requires a unique and valid phone number and email address, before you can proceed to register as a GSC REWARDS member.
GSC REWARDS has no enrolment fee or annual fee. Once you signed up, you are entitled to a lifetime membership.
No, your GSC REWARDS account will not expire once you qualify as a member.
No, your GSC REWARDS account is strictly non-transferrable.
Yes, you are require to have the GSC Mobile App installed on your mobile phone / smartphone. GSC REWARDS features an e-card on the GSC Mobile App with a QR code, which is scanned when you are purchasing movie tickets or F&B items at the e-kiosk or cinema counter.
No, the process is not automated. You will need to activate to the GSC REWARDS program with few steps below before you can start enjoying all the benefits of GSC REWARDS:
Step 1 : Open your GSC Mobile App or Website
Step 2 : Click the “Me” Tab in mobile app / click “Sign in” in website
Step 3 : Log in your GSC Rewards Account
Step 4 : Click “Activate” and filling out some extra details
Step 5 : Done and you are activated as a GSC Rewards Member!
You may contact our Customer Relations team via (603) 7713 7888 (Monday – Friday from 9am to 6pm excluding Public Holidays) or email to cs@gsc.com.my for assistance.
Every purchase at GSC and Aurum Theatre using GSC REWARDS earns you GSCoins, which can be collected to redeem rewards.
You can earn GSCoins with every transaction made online or on-ground at all GSC and Aurum Theatre. You are entitled to earn GSCoins with purchases of the following items:
For every RM1 spent on movie tickets, concession items and/or F&B items at GSC and Aurum Theatre, you will earn 5 GSCoins.
GSCoins will not be earned by the following:
You can begin earning GSCoins immediately after you join / activate the GSC REWARDS programme via the GSC Mobile App or Website.
No, you can only earn GSCoins when you purchase movie tickets at GSC as a GSC REWARDS Member. Past purchases prior to signing up as a member are not valid for GSCoins collection.
You can check your GSCoins balance on the GSC Mobile App or Website by signing in to GSC REWARDS and checking your “Me” page. All GSCoins earned will be credited into your account ONE (1) day after the date of movie, F&B or merchandise purchase.
No, booking fees are not entitled for earning of GSCoins.
Once you have earned sufficient GSCoins for redemption, you able to redeem the rewards voucher of Free movie tickets and F&B Voucher via GSC Mobile App or website:
Below are the reward vouchers you can redeem as follows:
Free Ticket Vouchers
F&B Vouchers
Merchandise Vouchers
*Thematic Ticket including movie format of IMAX, 4DX, ScreenX, Big, D-Box, Dolby, Onyx and MX4D
You are available to redeem the rewards voucher of Free movie tickets and F&B Voucher only online via GSC Mobile App or website.
You can utilize your redeemed rewards voucher at all channels available including GSC Mobile App, Website, e-kiosk and cinema counter.
Yes, you can use your accumulated GSCoins to redeem standard 2D movie tickets (excluding Special Screenings, Special Events and Film Festival screenings) for any day in any GSC outlet.
No partial redemption of movie tickets is allowed using GSCoins.
No, GSCoins are non-transferrable.
Kindly get in touch with our Customer Relations team at cs@gsc.com.my with your proof of purchase (i.e. digital receipt or ticket stub) within 7 days from the date of movie, or the date of F&B or merchandise purchased.
Unfortunately no, In order to earn GSCoins as GSC Rewards member, kindly log in your GSC Rewards account before making transaction online via GSC Mobile App & Website or scan your member QR code before making transaction at the e-kiosk or cinema counter.
Unfortunately, you cannot earn GSCoins from any concessions or merchandise items purchased from temporary booths or pop-up stores at the moment.
Yes, now you can earn GSCoins from any concessions or merchandise items purchased from the Self Ordering System via cso.gsc.com.my.
GSCoins will not be credited to your account the next day provided your movie ticket(s) are refunded before the showtime.
No, you are not eligible to collect GSCoins once a ticket has been refunded before the showtime. Should there be any disputes, our Customer Relations team will be happy to assist you via 03-7713 7888 or cs@gsc.com.my
Yes, you can collect GSCoins when you spend at any Aurum Theatre. For every RM1 spent, you will earn 5 GSCoins.
To check the validity or expiration date of your GSCoins, please sign in to the GSC Mobile App or Website and check the “Me” page.
Your GSCoins are valid if you retain an active GSC REWARDS membership. All GSCoins are forfeited if no transactions are made for a consecutive period of 180 days.
The accumulated GSCoins validity will be extended 180 days from the date of the last transaction made at GSC. Simply spend as a GSC REWARDS member to extend the validity of your GSCoins!
Rewards vouchers are generally valid for 90 to 180 days from the date of redemption via the GSC Mobile App or Website. However, some special campaigns may offer vouchers with shorter validity periods, so please make sure to read the Terms & Conditions before redeeming.
No, only ONE (1) Rewards voucher can be used per transaction.
There are no membership tiers in GSC REWARDS. Simply join as a member to start earning GSCoins!
Yes, you will still earn GSCoins based on the nett amount paid, minus any discount from using the GSC-HLB credit card as your payment mode.
Yes, you will still earn GSCoins from the total amount of the GSC-HLB OTSR via our Box Office counter.
Yes, you will still earn GSCoins from the total nett amount paid.
You cannot earn GSCoins from your Free Ticket Voucher, promo code, e-voucher, physical voucher in your transaction. As for transaction that has mixture of movie ticket voucher and paying movie ticket(s), you will still earn GSCoins from the total nett amount paid.
Yes, you can earn GSCoins from balance nett amount paid after deducting RM5 / RM10 / RM15 / RM30 / RM50 / RM100 Off F&B Vouchers.
No, you cannot earn GSCoins from GrabFood, foodpanda and other third-party ordering platforms.
No, you cannot earn GSCoins from Lazada or Shopee and other third-party ecommerce platforms.
No, you cannot earn GSCoins from wetix and other third-party movie ticket sales platforms.
No, you cannot earn GSCoins from hall bookings made through GSC Sales department.
GSC REWARDS is the all-new GSC loyalty programme for movie lovers to enjoy amazing benefits and exclusive deals at GSC! Just sign up and spend to start collecting GSCoins, which you can then redeem for rewards!
You will need to register or activate online via the GSC Mobile App or Website for FREE, and you’ll be entitled to a lifetime membership to GSC REWARDS!
Anyone can join and sign up to GSC REWARDS as long as they are over 18 years of age with a valid email address and a valid mobile number.
GSC REWARDS does not utilise a physical membership card. Instead, the GSC REWARDS features an e-card on the GSC Mobile App with a QR code, which can be scanned when you are purchasing tickets or concessions at the e-kiosk or cinema counter.
GSCoins are not refundable once they have been redeemed.
GSC Rewards Member Tiering is a loyalty program that rewards members based on their annual spending. The more you spend, the higher your tier and the more exclusive benefits you unlock.
Members progress through tiers by meeting annual spending thresholds. Once a tier is achieved, members enjoy enhanced rewards and privileges.
All members start at Silver, with progression to:
• Gold
• Platinum
Benefits may include discounts, priority access, exclusive promotions, bonus points, and special event invitations. Full details are available “Tier Benefits” section in “Me” page in the app.
Tier qualification is based on total accumulated spending within a calendar year:
Silver: Default tier upon joining
Gold: Spend RM250
Platinum: Spend RM1,000
Spending includes eligible purchases of:
• Movie tickets
• Food & beverages
• Merchandise
Booking fees are excluded from tier qualification. Only the net transaction amount (excluding booking fees) will be counted toward your total spend.
Yes. For example:
Spend RM250 → upgraded to Gold
Spend an additional RM750 (total RM1,000) → upgraded to Platinum
All eligible purchases made via GSC channels, including tickets, F&B, and merchandise.
No, all eligible spending contributes cumulatively toward tier qualification.
Spending is typically reflected instantly or within a short processing time after transaction completion.
Yes, promotional campaigns may offer bonus points or accelerated rewards from time to time.
You will be upgraded immediately once you meet the required spending threshold.
Upgrades are typically reflected immediately or shortly after qualifying spend is recorded.
Yes, notifications will be sent via the app or email.
Yes, if you meet the Platinum threshold directly, you will be upgraded accordingly.
Once upgraded, you will retain your tier for the remainder of the current calendar year and the entire following year.
If you do not meet the required spending in the following year, your tier will be adjusted (downgraded) in the year after.
Tier evaluation is based on a calendar year cycle (1 January – 31 December).
No, downgrades do not happen immediately. Your tier will only be reviewed and adjusted after your retention period ends (31 December).
Your tier is valid for the remainder of the year in which it is earned plus the full following calendar year.
Example: If you reach Gold in June 2026, your Gold tier will remain valid until 31 December 2027.
Spending resets at 11:59 PM on 31 December, but your tier remains valid through the following year based on your last qualification.
Benefits vary by tier and may include:
• Discounts
• Exclusive deals
• Priority booking
• Bonus rewards
• Special event access
No, rewards are non-transferable and tied to your account.
This depends on the promotion terms. Some offers may be stackable, others may not.
Yes, Gold and Platinum members may receive early access and exclusive invitations.
You can view your status in the GSC app under your profile.
Please allow up to 24 hours for the transaction to be updated, then check again. On the mobile app, you can refresh the “Me” page by pulling down on the screen. If your spending still isn’t reflected after that, please contact customer support with your transaction details.
There may be a short processing delay. If it persists, contact support.
You can view your tier benefits on the “Me” page in the mobile app. Upgrade vouchers are automatically issued to your account upon tier upgrade, while annual vouchers are granted upon upgrade and subsequently during your birthday month.
No, account merging is not supported.
Yes, you may use a different email address on your new account, but kindly note that your transactional history will not be restored to your account.
As we have upgraded the sign-in process, you will need to re-register with a phone number first before you can login.
However, you may set the same password as your previous login to re-register your account for the new GSC website.
Aurum Theatre is Golden Screen Cinemas’ flagship ultra-luxe boutique cinema. Designed to deliver true cinematic luxury, it features opulent halls with luxury recliners, private-cabins, bespoke service, contemporary dining and more. It sets a gold standard in extravagant cinema experiences and is a treat for special occasions or moments of indulgence.
Aurum Theatre is presently located at:
The Aurum Pass can be purchased via the:
At Aurum Theatre, you receive an Aurum Pass with every ticket purchase.
The Aurum Pass is your gateway to a world of experiences at Aurum Theatre-providing you entry to the movie and hall of your choice, as well as a selection of delicious culinary experiences that you can choose from our partner restaurant, Jin Gastrobar. This ensures that you get a wholesome and complete cinema experience when you come to see a movie at Aurum Theatre.
The Aurum Pass lets you enjoy a selection of food and drinks with your movie at Aurum Theatre. Options may vary by location and are subject to change.
Explore the current Aurum Pass menu at your chosen cinema for the latest choices.
Yes. Booking fees of Rm2.00 will be charged per Aurum Pass purchased through the GSC Website or GSC Mobile App. However, this booking fee is not applicable for purchases at the e-Kiosk or over the concierge counter.
There are presently no promotions or discounts available for credit card, including the GSC Hong Leong credit card. Normal pricing applies.
Movie-goers cannot purchase tickets to only see a movie at Aurum Theatre, as the Aurum Pass is designed to deliver a complete cinematic journey at Aurum Theatre.
Yes, children are allowed into Aurum Theatre. Children under the age of 3 years old may enter for free, however, those above 3 years old will require an Aurum Pass of their own to enter.
All Aurum Theatre tickets all priced at a standard adult price.
There is no child age restriction for Aurum Theatre. Children under the age of 3 years old may enter for free, however, those above 3 years old will require an Aurum Pass of their own to enter.
No, children above the age of 3 years old will require an Aurum Pass of their own to enter.
There are presently no promotions or discounts available for Aurum Theatre, including the Wednesday prices.
Alcoholic drinks are not allowed into the halls. However, you may enjoy mocktails or other non-alcoholic beverages in our halls.
Alcoholic drinks are not allowed into the halls. However, you may enjoy mocktails or other non-alcoholic beverages in our halls.
Aurum Theatre, The Mall, Mid Valley Southkey, Johor Bahru
Aurum Theatre, The Gardens Mall, Kuala Lumpur
Aurum Theatre, The Exchange TRX, Kuala Lumpur
The Getha Lux Suite halls are halls that feature exclusively-designed luxury recliners, made from plush, 100% pure all-natural latex foam for unparalleled comfort and support.
The Comfort Cabins are designed to deliver a classic Gold Class experience, featuring a privacy panel, so you can recline lavishly without distraction. It also comes with a warm, fuzzy blanket, and wireless and USB chargers.
Escape Studio halls are themed differently, with each hall showcasing a unique design. Packed with a variety of seating from La-Z Boy and IMG recliners to four-seater sofas for the entire family, the youthful-inspired Escape Studio halls are available in three themes including Scandinavian Hygge minimalism, colourful pop art, or a Wes Anderson-inspired auditorium.
Our luxury recliner covers, blanket, and pillow cases are changed regularly after every show.
To ensure a more comfortable and clean experience, you are required to remove your shoes. Disposable slippers will be provided when you enter the hall.
Yes. Each hall has a QR code you can scan to request assistance from an Aurum host or order food and drinks from our restaurants or concession menu during your visit.
Aurum Theatre will screen most full-length blockbuster movies that are currently showing in GSC.
You’ll be the first to know when we do! Please stay updated with our latest cinema development by registering as a member on our website, or following us on Facebook Aurum Theatre.
We’d love to hear from you! Please email your request to aurum.theatre@gsc.com.my and our sales personnel will respond to your query within two working days.
Yes, kindly inform our hosts of your preference, and they will arrange a space for you in the lounge for you to dine after your movie.
The food served at Aurum Theatre comes from our pork-free restaurants. As our restaurants serve alcohol, they and the food they prepare are not halal-certified. We understand that dietary requirements are important, so please feel free to speak with our team if you need further information before ordering.
GSC offers experiences including IMAX, 4DX, ScreenX, D-BOX, Dolby Atmos, BIG, GSC Play and selected premium halls. Availability varies by cinema and movie.
Select the movie and your preferred cinema on the GSC website or mobile app. The available experience will be displayed with each showtime.
IMAX focuses on a large screen with enhanced picture and sound. ScreenX extends selected scenes onto the hall’s side walls for a panoramic view.
Both 4DX and MX4D offer immersive environmental effects such as rain, snow, bubbles, wind, and seat motion synchronized with the movie. However, 4DX provides a more intense and dynamic experience, while MX4D offers a gentler version. Additionally, guests can choose to turn off the water effects in 4DX, whereas MX4D does not provide individual control over water effects.
No. Motion seating is a feature of experiences such as D-BOX, 4DX and MX4D. Check the experience shown for your selected session before booking.
D-BOX seats move in sync with the action on screen. Select a D-BOX seat when booking an eligible movie session if you would like this experience.
A BIG hall offers a larger screen, Dolby Atmos sound and spacious seating. Some BIG halls also have recliners or D-BOX seats. Features may vary by location.
Yes. GSC Play offers family-focused halls, including Play, PlayPlus and PlayPark. Facilities differ by hall and location, so check your preferred cinema before visiting.
Yes. Selected cinemas offer screenings with lower sound levels, dimmed lighting and no advertisements or trailers before the movie. Check the GSC website for participating cinemas and upcoming sessions.
No. Each location offers different halls and experiences. You can check your preferred cinema’s page for its available features and the showtime page for sessions you can book.
D-BOX adds motion through the seat. 4DX combines moving seats with effects that may include wind, rain, scents and lighting.
MX4D combines moving seats with effects such as wind, water and scents to match scenes in the movie.
A 4DX screening may include rain-like or water effects. The effects depend on the movie, so please review the 4DX information before booking.
Guests must be at least four years old and 3½ feet tall. Children under 13 must be accompanied by a parent or guardian. Please check the full 4DX safety guidelines before booking.
No. Hot drinks are not permitted in a 4DX hall. Cold drinks must be in a covered container that fits in the cup holder.
Dolby Atmos is an immersive sound experience that places audio around the audience. Look for the Dolby Atmos label when choosing a showtime.
An ONYX Hall uses a cinema LED screen designed to provide bright images and strong contrast. Check the available showtimes to see whether your chosen movie is screening in ONYX.
No. BIG halls have spacious seating, while recliners and D-BOX seats are available only in selected BIG halls. Check the seat options for your chosen session before booking.
PlayPlus halls feature an in-hall playground and an adjoining family lounge. Facilities may include a changing room, children’s washrooms and a reading corner. Features vary by location.
No. Cuddle couches are among the seating options offered in selected GSC Play experiences. Check the seat layout for your chosen cinema and session before booking.
Yes. GSC’s sensory-friendly screenings have lower sound levels and dimmed lights throughout the movie. They are held at selected cinemas, so check the available sessions before visiting.
Yes. Guests may move around the hall during a sensory-friendly screening and bring comfort items such as fidgets or blankets.
A Prestige ticket includes a recliner seat, access to its lounge and one regular popcorn combo. Customers can also order additional food from their seats.
The Getha Lux Suites at Aurum Theatre, The Exchange TRX feature wireless charging, built-in mini fridges and dimmable lights. Features differ between Aurum locations, so check the details of your preferred hall.
Comfort Cabins are premium recliner seats with privacy panels at selected Aurum Theatre locations. Other features, such as a side table or wireless charger, depend on the location.
INFINITY VISION is a certification for halls that meet standards for screen size, picture brightness and sound.
Look for the INFINITY VISION badge when browsing showtimes.
No. It is a certification that can appear alongside a hall’s existing cinema experience.
No. Selected scenes extend onto the side walls. The number and length of these scenes depend on the movie.
SkyBox is an elevated viewing area within a cinema hall. It has electronic recliner seats and a dedicated surround sound system while sharing the screen with the main hall.
SkyBox is available at GSC Mid Valley Southkey in Johor Bahru. Check the showtimes to see which movies are available in SkyBox.
A Première hall offers twin seats and access to an intimate lounge. Guests may dine outside the hall or have their meals inside.
Escape Studios are themed cinema halls with different seating options, including selected recliners and four-seater sofas. The hall designs vary by Aurum location.
Yes. The Private Screen at Aurum Theatre, The Gardens Mall can be booked for private screenings and gatherings. Contact the team to discuss your event requirements and available packages.
The Private Screen at Aurum Theatre, The Gardens Mall offers food and drink service from a standalone bar with a dedicated host. Confirm the arrangements when enquiring about your event.
No. Infants and toddlers cannot sit on a parent’s lap in an MX4D hall. Guests must also be at least 101 cm tall to enter.
4DX may include moving seats, flashing lights and other effects. Please read the 4DX safety guidelines before deciding whether the experience is suitable for you.
No. GSC’s sensory-friendly screenings do not have advertisements or trailers before the movie.
Yes. Guests may bring comfort items such as fidgets or blankets. Please check the screening guidelines for other information before your visit
MX4D is currently available at GSC IOI Mall Damansara (formerly Tropicana Gardens Mall), Petaling Jaya.
SkyBox is currently available at GSC Mid Valley Southkey, Johor Bahru.
Hong Leong Bank Prestige is currently available at GSC 1 Utama (New Wing), Petaling Jaya
Senior Citizen rates are available to patrons aged 55 and above, based on their year of birth. Please present your identity card for verification at the cinema checkpoint before admission.
Yes. International visitors aged 55 and above are eligible for the Senior Citizen rate, based on their year of birth. Please present your passport for age verification at the cinema checkpoint before admission
Child tickets are available for children aged 3 to 12, based on their year of birth.
Please present the relevant document at the cinema checkpoint for verification:
Yes, you may bring an infant under three without purchasing a separate ticket. The infant must be accompanied by an adult aged 18 or above with a valid ticket and sit on the adult’s lap. If the infant disturbs other guests, please take them out of the hall.
However, we do not recommend bringing infants to the cinema, as the sound may be too loud for their sensitive hearing.
Yes, please present your student ID for verification purposes.
Yes, please present your OKU card for verification purposes.
Yes, you can purchase child, Senior and Student tickets through GSC Website and Mobile Apps. However, please present your NRIC or Student ID for verification purposes at the cinema.
You can check ticket prices on the GSC website or mobile app. Select your preferred movie, cinema, date and showtime to view the available ticket types and prices before payment.
Yes. Wednesday special rates apply to showtimes throughout the day, except at Aurum Theatre and Velvet Cinemas by GSC. They also do not apply to event screenings, sneak previews, films released between Sunday and Wednesday, the day before a public holiday, public holidays or promotional bundles.
Yes. Movies classified “18” are intended for mature audiences, but patrons under 18 may attend if accompanied by a parent or adult guardian aged 18 or above. Adult ticket prices apply to all guests attending an “18” classified movie, including children. Patrons under 18 will not be admitted without a parent or adult guardian.
Yes. Children under 16 may attend a movie classified “16” when accompanied and supervised by a parent or guardian. Adult ticket prices apply, as Child tickets are not available for these screenings. Please consider whether the movie’s content is suitable for your children before booking.
Yes. Children under 13 may attend a movie classified “13” with a parent or guardian. As these films are intended for viewers aged 13 and above, please consider whether the content is suitable for your children before booking.
Yes. Children under 12 may attend a movie classified “P12” when accompanied by a parent or guardian. Please consider whether the movie’s content is suitable for your children before booking.
You can check the latest showtimes on the GSC website or mobile app. Select a movie, cinema and date to view the available screenings.
Visit the “Movies” section on the GSC website or mobile app, then select “Now Showing”, “Next Change” or “Coming Soon” to browse the available titles.
GSC International Screens showcases award-winning and non-mainstream films from around the world in a range of languages. Screenings are available at selected GSCinemas.
A movie is usually screened for at least two weeks. Its run may be extended depending on audience demand, hall availability and new movie releases.
Yes. Tickets are usually available one to two days before the screening date. Advance sales for selected major releases may open seven to 14 days earlier. Please check the GSC website or mobile app for the latest availability.
“Coming Soon” means the movie is expected to be screened, but tickets are not yet on sale. You can purchase tickets once showtimes are confirmed and bookings open. Please check the GSC website or mobile app for updates.
Movie selections vary by cinema based on hall availability, screening schedules and audience demand. Please check the GSC website or mobile app for the latest showtimes at your preferred cinema.
Click “More Info” on the movie poster on the GSC website or mobile app to view its language, subtitles and running time. Check the showtime details for the screening format, as this may vary by cinema and session.
An asterisk movie is a movie that has been screening at GSC for at least 14 days. It is marked with an asterisk (*) in the showtime listing.
Check the showtimes on the GSC website or mobile app. An asterisk (*) next to a showtime indicates that it is an asterisk movie.
Select the movie on the GSC website or mobile app and tap More Info to view its age classification. You can also check the classification displayed with the showtime before booking.
GSC does not independently cut or censor movies. Films screened in Malaysia must first be reviewed and approved by the Film Censorship Board of Malaysia (LPF). GSC screens the version approved for release in Malaysia.
The screening period depends on audience demand, hall availability and upcoming movie releases. Some movies may therefore have a shorter run or fewer showtimes.
Showtimes are scheduled based on factors such as audience demand, hall availability, the movie’s running time and other new releases. As a result, some movies may have fewer showtimes than others.
Yes, if GSC offers a sneak preview or advance screening. Check the GSC website or mobile app for showtimes, as these screenings are available only for selected movies and locations.
Check the movie’s showtimes on the GSC website or mobile app for sessions starting at or after 12:00 am.
GSC may add more showtimes based on demand, subject to hall availability and other scheduled movie releases. Check the GSC website or mobile app for the latest showtimes
Showtimes may change due to scheduling adjustments or operational issues. Please check the GSC website or mobile app for the latest schedule. If you have already purchased tickets for the removed showtime, email us at cs@gsc.com.my with your booking details so we can assist you.
Yes, if GSC is screening the original language version. Check the language shown in the movie and showtime details on the GSC website or mobile app before booking, as available versions may vary by cinema.
Check the movie and showtime details on the GSC website or mobile app for its language, subtitles and screening format. If both original language and dubbed versions are available, check the details of your selected showtime before booking.
GSC may offer sing-along or fan screenings for selected movies. Check the GSC website or mobile app for announcements and available showtimes.
GSC may screen a director’s cut or extended version if it is available for release in Malaysia. Check the movie title and details on the GSC website or mobile app to confirm which version is showing.
Yes. Email hall.booking@gsc.com.my at least two weeks before your intended screening date. Include your preferred movie, cinema, date and estimated number of guests. Private screenings are subject to movie rights and hall availability.
Yes, trailers are available for selected movies. Select a movie and tap More Info to check whether a trailer is available on its movie page.
The movie has been announced, but its release date has not yet been confirmed. Check the GSC website or mobile app for updates.
Check the Advance Sales section on the GSC website or mobile app. You can also follow GSC’s official social media channels for announcements. Advance booking dates vary by movie.
For bulk or group ticket purchases, please visit your preferred GSC cinema directly to make arrangements.
Email hall.booking@gsc.com.my with your preferred movie, cinema, date, time and estimated number of guests. Please submit your enquiry at least two weeks before your intended screening date.
Please email your proposal to marketing@gsc.com.my. Include a brief description of the collaboration and your contact details so the relevant team can review your enquiry.
Please email your proposal to marketing@gsc.com.my with details of your business, the proposed partnership and your contact information. The relevant team will review your enquiry.
Please submit your hall booking enquiry at least two weeks before your intended screening date. Your preferred movie, cinema, date and time are subject to availability.
Yes. Please visit your preferred GSC cinema directly to arrange a group ticket purchase, subject to seat availability.
Yes. GSC sells movie promo codes for company events. For fewer than 100 codes, please purchase them through Keepsake by GSC. For 100 codes or more, email hall.booking@gsc.com.my to make arrangements.
No, there is no minimum quantity. You can purchase fewer than 100 vouchers through Keepsake by GSC. For 100 vouchers or more, email hall.booking@gsc.com.my to make arrangements.
Visit the GSC Promotions page or check the GSC mobile app for current offers and their terms and conditions.
Select 2 tickets (1 paid ticket + 1 free ticket). Price of tickets will be shown as normal tickets until the payment part. Kindly choose “Credit Card/Debit Card” as your payment mode and fill up your Credit Card details, submit.
The discount page will only appear after the credit card details submitted as verification of issuing bank will be done based on the BIN number.
Price of the ticket will change to the discounted price if the allocation for the day still available (1 paid ticket + 1 free ticket). You may confirm the transaction by key-in the OTP number or you can still terminate the transaction.
Kindly choose “Credit Card/ Debit Card” as your payment mode and fill up your Credit Card details, submit after selecting the preferred movie, date and cinema location.
The discount will only appear after the credit card details submitted as verification of issuing bank will be done based on the BIN number. Price of the ticket will change to the discounted price if the allocation for the day still available.
You may confirm the transaction by key-in the OTP number or you can still terminate the transaction.
Payment Mode- Credit Card/ Debit Card
Payment Mode – Direct Debit/eWallet
Please collect both the e-Combo and merchandise on the day of your movie screening.
No, Both the e-combo and merchandise must be collected together on your movie day.
Yes, any confirmed purchases of e-Combo with the merchandise, the merchandise will be reserved.
No, the merchandise must be collected on your movie day and failure of collection, the e-combo with the merchandise and the paid amount will be forfeited.
No, you would need to be a GSC member in order to join the GSC’s website contest.
Promotions may have daily, weekly or monthly redemption limits and are subject to availability at the time of your transaction. If the promotional price does not appear, the allocation may have been fully redeemed or your booking may not meet the promotion’s terms and conditions.
It depends on the promotion. Some offers include special formats while others apply only to standard screenings. Please check the promotion’s terms and conditions for eligible formats before booking.
Promotions may have daily, weekly or monthly redemption limits. If the allocation has been fully redeemed, the offer may be unavailable before its stated end date. Please check the promotion’s terms and conditions for details.
Booking fees are generally charged separately for online purchases. Please check the promotion’s terms and conditions and the total amount shown before confirming payment.
Some promotions are valid only at selected cinemas, while others are available at all GSC locations. Please check the promotion terms and conditions for the participating cinemas before booking.
Visit the GSC Cinemas page, select your preferred cinema and open Cinema Info for its address and directions.
Check your preferred cinema’s Cinema Info page for its operating hours. Movie showtimes may extend beyond the hours listed for other facilities at the cinema.
Check the Where to Park section on your preferred cinema’s information page. It may recommend a parking level or zone with easier access to GSC.
We recommend arriving early enough to park, collect any food and drinks and find your seat before the showtime.
Please show your valid ticket to the cinema team at the entrance. If entry is possible, follow their guidance to reach your seat without disturbing other guests.
Follow the signs at the cinema entrance or ask a GSC team member to direct you to the counter or e-Kiosks.
Payment options may vary between the counter and e-Kiosks. Credit cards, debit cards and e-wallets are accepted.
Please inform a team member at the cinema. They can assist you or direct you to another available purchase channel.
Check the Accessibility section on your preferred cinema’s information page. Access can vary by hall, so please confirm that your selected hall is suitable before booking.
Please speak to the cinema team when you arrive. You may also contact GSC before your visit with the cinema, movie and showtime so the team can advise on access and seating.
No. Accessibility varies by cinema and hall. Check the cinema’s information page or contact GSC before booking your seats.
Facilities vary by location. Please check the mall directory or ask the cinema team for the nearest accessible toilet.
This depends on the mall. Please check its directory or ask the cinema team for directions to the nearest prayer room.
Please check with the cinema team when you arrive. They can advise where to keep the stroller without blocking seats, walkways or exits.
No. Outside food and drinks are not allowed under GSC’s house rules.
Outside food and drinks are not permitted, and smoking or vaping is prohibited. Items that may pose a safety risk may also be refused. Please check GSC’s house rules and terms and conditions before your visit.
You must not photograph or record any content shown on the cinema screen. Video and sound recording are prohibited under GSC’s house rules.
Please inform the staff member as soon as possible. Share your hall number and the guest’s approximate seat location so the team can assist.
Please inform the staff member during the screening and provide your hall number so they can check the temperature.
Please inform a GSC team member immediately and provide your hall and seat numbers so they can assist you.
Please notify a GSC team member at the cinema and identify the affected area. This allows the team to attend to it promptly.
You can email cs@gsc.com.my. Please include the cinema, visit date, movie, showtime and details of your feedback so the Customer Relations team can review it.
You can proceed to the cinema location or contact our Customer Relations at (603) 7713 7888 (Monday – Friday from 9am to 6pm excluding Public Holidays) or email to cs@gsc.com.my for assistance.
Please email your resume to hr@gsc.com.my. Our HR team will contact you directly if you are shortlisted.
GSC operates:
No. You are welcome to visit our restaurants for a meal without watching a movie.
Visit the restaurant’s page on the GSC, Aurum Theatre or Velvet Cinemas website. Menu and item availability may vary by outlet.
Walk-ins are welcome where tables are available. We recommend contacting the restaurant in advance for larger groups or special dining experiences, as some experiences require reservations.
Yes. GSC Rewards members can earn GSCoins on eligible dine-in purchases at participating GSC restaurants. Please identify yourself as a member when paying.
Yes. Restaurant F&B vouchers are available through the GSC Rewards Centre. Check your voucher’s participating outlets and terms before using it.
The food served at our restaurants comes from pork-free kitchens. However, as alcohol is served on the premises, neither the restaurants nor the food prepared are halal certified. We understand that dietary requirements are important, and our team will be happy to provide further information to help you make an informed choice before placing your order.
Please tell the restaurant team about your allergy before ordering so they can help you review the available dishes and ingredients.
In-hall dining is available for selected cinema experiences and outlets. Check with your chosen cinema for the options available with your ticket.
Please contact your preferred restaurant with your date, estimated number of guests and event requirements. The team can advise on availability and arrangements.
Operating hours vary by restaurant and location. Please check the outlet’s page or contact the restaurant before visiting.
Check the restaurant or cinema location page for its contact details. You can also ask GSC Customer Relations at cs@gsc.com.my to direct your enquiry.
Please contact the restaurant where you made the reservation as soon as possible. Changes are subject to availability and any terms attached to your booking.
Please contact the restaurant if you expect to be late. The team can advise whether your table can still be held, subject to availability and your booking terms.
Yes. Contact your preferred restaurant with your date, party size and any requests so the team can advise on availability.
Please check with the restaurant before your visit, as arrangements for outside cakes may vary by outlet.
Children are welcome to dine with their families. Please check with your chosen restaurant if you have any specific seating needs.
Menu choices vary by restaurant. Please review the current menu and speak with the restaurant team before ordering about your dietary requirements.
Please check with the specific restaurant before ordering. Dietary requirements should be confirmed with the team preparing your meal.
Please tell the restaurant team about your requirements or allergies before ordering. They can advise which dishes are suitable and whether any changes are possible.
Takeaway availability may vary by restaurant and menu item. Please check with your preferred outlet before ordering.
Please arrange this with the restaurant before ordering. The team can advise whether collection after your movie is possible for your chosen items.
In-hall dining is available for selected experiences, but it varies by cinema and restaurant. Please check with the team before taking your order into the hall.
No. Drinks menus vary by restaurant. Please check the menu at your preferred outlet for alcoholic and non-alcoholic options.
Please check the menu and bill at your chosen restaurant. Any applicable taxes or service charges should be shown before payment; promotional prices may have separate terms.
We recommend cashless payment methods for a smoother dining experience. Our restaurants accept major credit and debit cards as well as e-wallet payments. Please check with our team for the latest list of accepted payment options during your visit.
Only one GSC Rewards voucher can be used per transaction.
Restaurant offers cannot be combined with other vouchers or discounts.
Scan the QR code on your physical receipt to access the GSC e-Invoice Portal, then submit the required details. You must make the request within the month of the transaction and keep your receipt.
Please ask the restaurant team about available alternatives before placing your order.
Please inform the restaurant team before leaving so they can check and assist you promptly.
Velvet Cinemas by GSC brings together movies, dining and a bar for a personalised cinema experience.
Velvet Cinemas is on the 3rd Floor of Sunway 163 Mall, at 3F-02, No. 8, Jalan Kiara, 50480 Mont Kiara, Kuala Lumpur.
Velvet Cinemas by GSC has three halls. You can check available movies and showtimes on the GSC website or mobile app.
Each Velvet Pass includes admission to your chosen movie, one popcorn and one drink.
Select Velvet Cinemas by GSC, your preferred movie and showtime on the GSC website or mobile app, then complete your booking.
Yes. Velvet Restaurant & Bar offers food and drinks. You can view its à la carte and drinks menus on the Velvet Cinemas website at velvetcinemas.com.my.
Yes. Select Make a Reservation on the Velvet Cinemas website at velvetcinemas.com.my.
Yes. Velvet Cinemas offers hall bookings and event spaces. Visit the Book A Hall or Host an event section of its website to enquire.
Park at Level LG2, Zone E or Zone F. Parking near pillars F1 and E5 provides access to Lift Lobby 4, which goes directly to Level 3.
Velvet Cinemas is open daily from 10:00 am to 10:00 pm. Please check your booked showtime for your movie’s screening time.
Visit the Velvet Cinemas promotions page for current offers and their terms and conditions.
Velvet offers single and twin seats. Available seats are shown when you select a movie and showtime on the GSC website or mobile app.
Yes. You can select from the available seats during the online booking process.
Each guest needs valid admission. Please check the pass you are purchasing: some Velvet gift passes are specifically for a twin seat and admit two people.
Yes, subject to the movie’s age classification. Children aged three and above need their own ticket. Children under three may enter without a ticket only under the conditions set out in GSC’s admission terms.
No. Velvet Cinemas currently does not offer separate child, student or senior ticket prices. Adult ticket pricing applies to all guests.
Yes. A RM2 booking fee applies to each Velvet ticket purchased through the GSC website or mobile app. The total amount will be displayed before you confirm payment.
Please present your ticket or booking confirmation to the Velvet team when you arrive. They will direct you to the collection point.
Available choices and substitutions may depend on the pass purchased. Please check the pass details or ask the Velvet team before collection.
Yes. You can order additional food and drinks from your seat in the hall during the movie. Our Velvet team will assist with your order.
No. GSC’s admission terms do not permit food or drinks purchased outside GSC to be brought into its cinema halls.
Alcoholic drinks may be enjoyed at Velvet Restaurant & Bar but are not permitted inside the cinema halls.
Yes. You can visit Velvet Restaurant & Bar for dining and drinks. You can also make a reservation through the Velvet Cinemas website.
The food served at Velvet Restaurant & Bar comes from our pork-free restaurants. As our restaurants serve alcohol, they and the food they prepare are not halal-certified. We understand that dietary requirements are important, so please feel free to speak with our team if you need further information before ordering.
Please contact Velvet Cinemas before booking so the team can confirm access and suitable seating for your chosen hall and showtime.
Yes, GSC Rewards offers a Velvet Pass voucher for redemption with GSCoins. Check the voucher’s terms and availability in the Rewards Centre before booking.
Yes. Velvet gift passes are available through Keepsake by GSC. Check the pass type, validity and redemption terms before purchasing.
Yes. Velvet offers private screenings and event spaces. Submit your event details through the Velvet Cinemas website so the team can discuss the arrangements with you.
Please enquire at least two weeks before your preferred date, as the movie, hall and time are subject to availability. This follows GSC’s published hall booking lead time.
Select Velvet Cinemas on the GSC website or mobile app to view the latest movies and showtimes.
Contact Velvet Cinemas as soon as possible and provide your visit date, showtime, hall and a description of the item to help the team check for it.
You must be a GSC Rewards member to make a purchase using e-Payment. If you’re not yet a member, please register before proceeding.
Download the GSC app from the App Store (iOS) or Google Play Store (Android). Log in to your GSC Rewards account or sign up as a member. Then select your preferred movie, cinema, date and showtime. Choose your seats, add any concession items you would like and proceed with payment.
Visit the GSC website at gsc.com.my and log in to your GSC Rewards account or sign up as a member. Select your preferred movie, cinema, date and showtime, then choose your seats. You can add concession items before proceeding to payment.
Yes. You can select your preferred seat when purchasing tickets through GSC Website or the GSC mobile app, subject to availability.
Yes. Eligible e-vouchers, GSC Rewards vouchers and promo codes can be used when booking through the GSC website or mobile app, subject to their terms and conditions. Physical vouchers and passes are generally redeemed at the cinema box office, unless their terms state that online redemption is available.
You can purchase up to 12 tickets per transaction through either the GSC website or the GSC mobile app.
After selecting your preferred seats, click the "Ticket Type Option" button located at the bottom right-hand corner of the screen. You can then choose your preferred ticket type from the available options.
Please note:
Child tickets cannot be purchased on their own and must be booked together with at least one adult ticket.
Child ticket options are not available for movies classified as 16 or 18.
This applies to bookings made via the GSC Website and GSC Mobile App.
You can make up to three purchases per day using the same credit or debit card. There is no daily transaction limit for purchases made through online banking, such as Maybank2u or CIMB Clicks, or with an e-wallet. Your bank or e-wallet provider’s transaction limits may still apply.
Log in to your GSC Rewards account and check your booking history under “My Tickets”. If your booking does not appear, go to the History page and “Refresh” (Pull down to refresh).
You can also check your email for the SelfPrint Ticket with the subject line “GSC e-Payment Ticketing: Ticket Purchase Status”.
If you still cannot find your ticket, please email our Customer Relations team at cs@gsc.com.my for assistance.
First, check whether your card or bank account has been charged. If no payment was deducted, you may try purchasing the tickets again. If you were charged, check your booking history and email for the SelfPrint Ticket.
If you still cannot find your booking, please email our Customer Relations team at cs@gsc.com.my for assistance. The team is available Monday to Friday, from 9 am to 6 pm, excluding public holidays.
Before purchasing the tickets again, please check “My Tickets” in your GSC Rewards account and your email inbox, including your junk folder, for the e-ticket. If you were charged but cannot find the ticket, email cs@gsc.com.my with your transaction details and proof of payment so we can check your booking.
Please check “My Tickets” to see whether two bookings were created. If you have only one booking but were charged twice, email cs@gsc.com.my with your booking details and proof of both charges so we can check our records.
GSC Mobile App & GSC Website
Kiosks (Available at Cinemas)
Please ensure the details you provide during registration are correct. If your email address is incorrect, update it in your account and refresh the page (pull down to refresh) the page (My Tickets) to view your booking confirmation or QR code. Please note that you will no longer be able to view the booking once the movie showtime has passed.
GSC Website and Mobile App processes use Secure Socket Layer (SSL) encryption. Data is encrypted to ensure data privacy and data integrity.
If you wish to dispute a transaction, please contact your card issuer or bank directly.
Please check your ticket details carefully before completing payment. Once payment is complete, the purchase is confirmed and tickets cannot be cancelled, exchanged or refunded.
You are charged when your ticket purchase is completed. Once payment is complete, the purchase is confirmed and tickets cannot be cancelled, exchanged or refunded.
No. Once payment is completed, your booking is confirmed and the seats, cinema, date and showtime cannot be changed. Please check all booking details before making payment.
No. Wheelchair spaces and accessible seats cannot be booked online. Please purchase your tickets directly at the cinema counter, where our staff can assist you, subject to availability.
Yes. A booking fee applies when you purchase tickets through the GSC website or mobile app. Please check the total amount shown at checkout before completing payment.
Yes. You can purchase tickets for someone else. Please share the e-ticket or QR code with them to present for admission. Tickets purchased online cannot be collected at the cinema.
For tickets purchased through the GSC mobile app, the QR code is available in the app. For tickets purchased through the GSC website, the SelfPrint Ticket will be sent to your email. Present the QR code at the cinema checkpoint for admission. You may print the SelfPrint Ticket if you prefer.
If your booking fails or is cancelled before payment, the selected seats will remain locked for 15 minutes. Please try again after 15 minutes if you wish to book the same seats.
If a booking fails or is cancelled after you apply a voucher or promo code, the code may remain locked for 15 minutes. Please wait 15 minutes before trying again. If it is still unavailable, email cs@gsc.com.my with the code and your booking details for assistance.
GSC SelfPrint Ticket is a printable version of the e-ticket sent to your email. You may print it and present its QR code at the cinema checkpoint for admission.
No. Tickets cannot be collected at the cinema. Please present the QR code in the GSC mobile app or the e-ticket sent to your email for admission.
You do not need to print your SelfPrint Ticket. Simply show the QR code in the GSC mobile app or the e-ticket sent to your email at the cinema checkpoint. You may print the ticket if you prefer.
Your SelfPrint Ticket will be sent to the email address registered with your GSC Rewards account after a successful purchase. Please check your inbox and junk folder for an email with the subject “GSC e-Payment Ticketing: Ticket Purchase Status”.
You can also find your booking QR code under “My Tickets” in the GSC mobile app.
No. One QR code covers all tickets purchased in the same transaction. Please present it at the cinema checkpoint when your group arrives for admission.
Yes. You can present a screenshot of your ticket QR code at the cinema checkpoint, provided the code is clear and can be scanned.
No. A confirmation ID alone cannot be used for admission. Please present the ticket QR code from the GSC mobile app, your emailed e-ticket or a clear screenshot at the cinema checkpoint.
Yes. You can reopen the SelfPrint Ticket sent to your registered email and download or print it again. Make sure the QR code is clear and readable.
Each ticket is valid for one admission only. If you purchased concession items in the same transaction, the QR code can be scanned once at the concession counter to collect them. It can then be scanned once at the cinema checkpoint to admit the number of guests shown on your booking.
You can view your transaction history for the past 1 month.
Only the prices of all products sold as part of our F&B will be charged a 6% Service Tax. This includes in-house dining, takeaways, concession food items, and combos sold at our cafes, concessions counters, and online.
Prices will be rounded to the nearest 10 cent. (e.g. RM 9.53 becomes RM9.50 / RM9.57 becomes RM9.60)
The 6% Service Tax does not apply to movie tickets.
| Current F&B Price | F&B with 6% Service Tax | |
|---|---|---|
| Net Product Price | 8.00 | 8.00 |
| 6% Service Tax | - | 0.48 |
| Sub-Total | 8.00 | 8.48 |
| Total (after Rounding) | 8.00 | 8.50 |
The 6% Service Tax only applies to F&B products and items sold at our F&B outlets.
If you have been billed incorrectly or have any further questions on the 6% Service Tax, please write in to out GSC Customer Service via the e-mail cs@gsc.com.my for assistance.
Alternatively, you may call our helpline at +603-7713 7888.
Yes, all the special features available as part of the GSC-Hong Leong Bank Credit Card are still applicable after the implementation of SST.
This includes:
However, as F&B is subjected to SST, the 6% Service Tax will be applied to all items sold at our F&B outlets.
All supplies of food & beverage (and/or) full payment that has been received prior to 1 September 2018 will be not be charged the 6% Service Tax.
Any provision of F&B and payments made after 1 September 2018 will be charged the 6% Service Tax.
GSC has implemented e-invoicing on 1st August 2024 as mandated by the Inland Revenue Board of Malaysia (IRBM). More details can be found at the IRBM’s website link here: https://www.hasil.gov.my/en/e-invoice/
Starting from 1st August 2024, individual or organization who requires an LHDN e-Invoice, please follow the steps below.
Access GSC e-Invoice Portal via the channels listed in the table:
| Purchase location | To access GSC e-Invoice Portal |
|---|---|
| In-store (Kiosk or Counter) | Scan QR code displayed on your physical receipt |
| GSC Apps, GSC.com.my | Click on “Request E-Invoice” button |
Note: Please take note that you must request the e-invoice within the month of transaction
Fill in the form on the GSC e-Invoice Portal and click submit. You are required to ensure the data submitted is correct. If there is an error in the data submitted, the e-invoice will not be processed.
A copy of the validated E-Invoice will be sent to the email address indicated on the request form.
No. you can only request an e-invoice once for each transaction
The e-Invoice will not be processed if the details submitted are incorrect.
No, once the e-invoice request has been submitted, it cannot be withdrawn.
No, customers will not be able to request an e-invoice without the physical ticket.
You may submit the e-invoice request 2 hours after the transaction is performed.
Please feel free to contact our Customer Relations Team via (603) 7713 7888 (Monday – Friday from 9am to 6pm, excluding Public Holidays) or email cs@gsc.com.my for assistance.