Online Ticket Purchase

You must be a GSC Rewards member to make a purchase using e-Payment. If you’re not yet a member, please register before proceeding.

Download the GSC app from the App Store (iOS) or Google Play Store (Android). Log in to your GSC Rewards account or sign up as a member. Then select your preferred movie, cinema, date and showtime. Choose your seats, add any concession items you would like and proceed with payment.

Visit the GSC website at gsc.com.my and log in to your GSC Rewards account or sign up as a member. Select your preferred movie, cinema, date and showtime, then choose your seats. You can add concession items before proceeding to payment.

Yes. You can select your preferred seat when purchasing tickets through GSC Website or the GSC mobile app, subject to availability.

Yes. Eligible e-vouchers, GSC Rewards vouchers and promo codes can be used when booking through the GSC website or mobile app, subject to their terms and conditions. Physical vouchers and passes are generally redeemed at the cinema box office, unless their terms state that online redemption is available.

You can purchase up to 12 tickets per transaction through either the GSC website or the GSC mobile app.

After selecting your preferred seats, click the "Ticket Type Option" button located at the bottom right-hand corner of the screen. You can then choose your preferred ticket type from the available options.

Please note:
Child tickets cannot be purchased on their own and must be booked together with at least one adult ticket.
Child ticket options are not available for movies classified as 16 or 18.

This applies to bookings made via the GSC Website and GSC Mobile App.

You can make up to three purchases per day using the same credit or debit card. There is no daily transaction limit for purchases made through online banking, such as Maybank2u or CIMB Clicks, or with an e-wallet. Your bank or e-wallet provider’s transaction limits may still apply.

Log in to your GSC Rewards account and check your booking history under “My Tickets”. If your booking does not appear, go to the History page and “Refresh” (Pull down to refresh).

You can also check your email for the SelfPrint Ticket with the subject line “GSC e-Payment Ticketing: Ticket Purchase Status”.

If you still cannot find your ticket, please email our Customer Relations team at cs@gsc.com.my for assistance.

First, check whether your card or bank account has been charged. If no payment was deducted, you may try purchasing the tickets again. If you were charged, check your booking history and email for the SelfPrint Ticket.

If you still cannot find your booking, please email our Customer Relations team at cs@gsc.com.my for assistance. The team is available Monday to Friday, from 9 am to 6 pm, excluding public holidays.

Before purchasing the tickets again, please check “My Tickets” in your GSC Rewards account and your email inbox, including your junk folder, for the e-ticket. If you were charged but cannot find the ticket, email cs@gsc.com.my with your transaction details and proof of payment so we can check your booking.

Please check “My Tickets” to see whether two bookings were created. If you have only one booking but were charged twice, email cs@gsc.com.my with your booking details and proof of both charges so we can check our records.

GSC Mobile App & GSC Website

1. Credit/Debit Cards
2. American Express (AMEX)
3. Visa Click to Pay
4. Online Banking (CIMB Clicks, Maybank2U, Hong Leong Connect & Public eBank)
5. E-Wallets (GrabPay Wallet, ShopeePay & TNG eWallet)
6. Buy Now, Pay Later (SPayLater)
7. GSCRewards Vouchers
8. Promo Codes

Kiosks (Available at Cinemas)

1. Credit/Debit Cards
2. American Express (AMEX)
3. E-Wallets
4. GSCRewards Vouchers
5. Promo Codes

Please ensure the details you provide during registration are correct. If your email address is incorrect, update it in your account and refresh the page (pull down to refresh) the page (My Tickets) to view your booking confirmation or QR code. Please note that you will no longer be able to view the booking once the movie showtime has passed.

GSC Website and Mobile App processes use Secure Socket Layer (SSL) encryption. Data is encrypted to ensure data privacy and data integrity.

If you wish to dispute a transaction, please contact your card issuer or bank directly.

Please check your ticket details carefully before completing payment. Once payment is complete, the purchase is confirmed and tickets cannot be cancelled, exchanged or refunded.

You are charged when your ticket purchase is completed. Once payment is complete, the purchase is confirmed and tickets cannot be cancelled, exchanged or refunded.

No. Once payment is completed, your booking is confirmed and the seats, cinema, date and showtime cannot be changed. Please check all booking details before making payment.

No. Wheelchair spaces and accessible seats cannot be booked online. Please purchase your tickets directly at the cinema counter, where our staff can assist you, subject to availability.

Yes. A booking fee applies when you purchase tickets through the GSC website or mobile app. Please check the total amount shown at checkout before completing payment.

Yes. You can purchase tickets for someone else. Please share the e-ticket or QR code with them to present for admission. Tickets purchased online cannot be collected at the cinema.

For tickets purchased through the GSC mobile app, the QR code is available in the app. For tickets purchased through the GSC website, the SelfPrint Ticket will be sent to your email. Present the QR code at the cinema checkpoint for admission. You may print the SelfPrint Ticket if you prefer.

If your booking fails or is cancelled before payment, the selected seats will remain locked for 15 minutes. Please try again after 15 minutes if you wish to book the same seats.

If a booking fails or is cancelled after you apply a voucher or promo code, the code may remain locked for 15 minutes. Please wait 15 minutes before trying again. If it is still unavailable, email cs@gsc.com.my with the code and your booking details for assistance.