General Info

Visit the GSC Cinemas page, select your preferred cinema and open Cinema Info for its address and directions.

Check your preferred cinema’s Cinema Info page for its operating hours. Movie showtimes may extend beyond the hours listed for other facilities at the cinema.

Check the Where to Park section on your preferred cinema’s information page. It may recommend a parking level or zone with easier access to GSC.

We recommend arriving early enough to park, collect any food and drinks and find your seat before the showtime.

Please show your valid ticket to the cinema team at the entrance. If entry is possible, follow their guidance to reach your seat without disturbing other guests.

Follow the signs at the cinema entrance or ask a GSC team member to direct you to the counter or e-Kiosks.

Payment options may vary between the counter and e-Kiosks. Credit cards, debit cards and e-wallets are accepted.

Please inform a team member at the cinema. They can assist you or direct you to another available purchase channel.

Check the Accessibility section on your preferred cinema’s information page. Access can vary by hall, so please confirm that your selected hall is suitable before booking.

Please speak to the cinema team when you arrive. You may also contact GSC before your visit with the cinema, movie and showtime so the team can advise on access and seating.

No. Accessibility varies by cinema and hall. Check the cinema’s information page or contact GSC before booking your seats.

Facilities vary by location. Please check the mall directory or ask the cinema team for the nearest accessible toilet.

This depends on the mall. Please check its directory or ask the cinema team for directions to the nearest prayer room.

Please check with the cinema team when you arrive. They can advise where to keep the stroller without blocking seats, walkways or exits.

No. Outside food and drinks are not allowed under GSC’s house rules.

Outside food and drinks are not permitted, and smoking or vaping is prohibited. Items that may pose a safety risk may also be refused. Please check GSC’s house rules and terms and conditions before your visit.

You must not photograph or record any content shown on the cinema screen. Video and sound recording are prohibited under GSC’s house rules.

Please inform the staff member as soon as possible. Share your hall number and the guest’s approximate seat location so the team can assist.

Please inform the staff member during the screening and provide your hall number so they can check the temperature.

Please inform a GSC team member immediately and provide your hall and seat numbers so they can assist you.

Please notify a GSC team member at the cinema and identify the affected area. This allows the team to attend to it promptly.

You can email cs@gsc.com.my. Please include the cinema, visit date, movie, showtime and details of your feedback so the Customer Relations team can review it.

You can proceed to the cinema location or contact our Customer Relations at (603) 7713 7888 (Monday – Friday from 9am to 6pm excluding Public Holidays) or email to cs@gsc.com.my for assistance.

Please email your resume to hr@gsc.com.my. Our HR team will contact you directly if you are shortlisted.