GSC-HONG LEONG CREDIT CARD FAQ

GENERAL
Q1. What is a GSC-Hong Leong Credit Card?
Q2. Will I automatically be signed up as a GSC website member once my GSC-Hong Leong Credit Card is approved?
Q3. What should I do if I forget my Login ID and/or password for the GSC website?
Q4. Is it compulsory for GSC-Hong Leong Credit Cardholders to sign up as a GSC website member?
Q5. I am a new GSC-Hong Leong Credit Cardholder, how do I go about registering myself as a GSC website member?
Q6. What number should I call for assistance regarding my GSC-Hong Leong Credit Card?
Q7. I have just received my GSC-Hong Leong Credit Card, how do I activate my card?
Q8. How can I sign up as a GSC-Hong Leong Credit Card website member?
Q9. If I lose my GSC-Hong Leong Credit Card, who do I contact?
Q10. I have just received my first GSC-Hong Leong Credit Card statement. Where can I make the payment?
Q11. What should I do if I do not receive my monthly credit card statement?
Q12. Can I view my GSC-Hong Leong Credit Card transaction details online?
Q13. General EON Bank Group Credit Card Enquiries


CARD APPLICATION
Q1. I want to apply for a GSC-Hong Leong Credit Card. How do I go about it?
Q2. What is the age limit for a GSC-Hong Leong Credit Card applicant?
Q3. What is the income requirement to apply for a GSC-Hong Leong principal Credit Card?
Q4. What are the documents required to apply for a GSC-Hong Leong Credit Card?
Q5. If I had faxed in / emailed the signed application form and necessary documents, do I still need to mail in the original copy of those documents?
Q6. I am an expatriate currently employed in Malaysia. Can I apply for a GSC-Hong Leong Credit Card?
Q7. I have just sent in my application for a GSC-Hong Leong Credit Card. How long before I can expect to receive my card?
Q8. How can I find out the status of my application for a GSC-Hong Leong Credit Card?
Q9. My spouse/children would like to apply for a supplementary card. Does he/she need to have an income record?
Q10. What is the maximum number of supplementary cards that I can apply?
Q11. By submitting my application via GSC cinemas, will my P&C info be disclosed to any unauthorised person?


BENEFITS AT GSC CINEMAS
Q1. Does the "Free For Life" promotion apply to the GSC-Hong Leong Credit Card?
Q2. What are the discounts given with each purchase of GSC movie tickets?
Q3. Is the movie ticket discount applicable for all types of movie tickets?
Q4. Am I still entitled for the discount when I purchase movie tickets via the GSC e-payment ticketing system?
Q5. What are the other offers tied up with the GSC-Hong Leong Credit Card?
Q6. Will the other EON Bank Group Credit Card benefits be extended to this GSC-Hong Leong Credit Card?
Q7. How do I enjoy my 50% discount on ticket purchases?
Q8. What is Bonus Value? How does it work?
Q9. Where can I check my Bonus Value balance?
Q10. Is the Bonus Value available to supplementary cardholder(s)?
Q11. Is there an expiry date for the Bonus Value?
Q12. Can I redeem my Bonus Value when I buy tickets via the GSC e-payment ticketing system?
Q13. Can I redeem my Bonus Value when I spend at GSC Concessionaire counters (popcorn/drinks) or GSC F&B outlets?
Q14. When I reserve/purchase movie tickets via the GSC e-payment ticketing system on the GSC website, can I utilise the Bonus Value to pay for the booking fee also?
Q15. Do I get any reward points from the Bank for the Bonus Value I utilised?
Q16. Can I just present my GSC-Hong Leong Credit Card and enjoy the card-related offers at GSC cinemas?
Q17. Why do I need to wave my Credit Card twice to pay for my movie tickets? Don't I only need to wave once?
Q18. It was my first time using the GSC-Hong Leong Credit Card to make payment, but the transaction via Visa Wave Terminal had failed. Why?
Q19. Is it true that with the GSC-Hong Leong Credit Card, I will get the opportunity to meet up with celebrities?
Q20. How do I know if there is a specially assigned Ticketing Lane at the outlet?
Q21. How do I get invitations to Movie Premiere / Preview screenings?
Q22. Are these Premiere / Preview invites transferable?
Q23. Will my supplementary cardholder(s) enjoy ALL the benefits as well?

GENERAL

Q1. What is a GSC-Hong Leong Credit Card?
  GSC-Hong Leong Credit Card is a co-branded card between GSC and EON Bank Group offering movie privileges at GSC cinemas nationwide.

Q2. Will I automatically be signed up as a GSC website member once my GSC-Hong Leong Credit Card is approved?
  You will need to sign up personally as a GSC website member via www.gsc.com.my.

Q3. What should I do if I forget my Login ID and/or password for the GSC website?
  If you have forgotten your User ID, you will need to re-register yourself. However, if you have forgotten your password, you can retrieve it by clicking on "Password Retrieval" and follow the instructions.

Q4. Is it compulsory for GSC-Hong Leong Credit Cardholders to sign up as a GSC website member?
  Yes, in order to check your Bonus Value balance in your Credit Card and enjoy GSC e-payment ticketing facility.

Q5. I am a new GSC-Hong Leong Credit Cardholder, how do I go about registering myself as a GSC website member?
  To register, you must sign up as a GSC website member. Then, click on 'First time login' in the login box. You will be required to fill in a Login ID and your I/C number for verification and data retrieval purposes. Registration completes after the email verification.

If you are an existing GSC website member, you can register yourself by clicking on 'First time login' in the login box.

Q6. What number should I call for assistance regarding my GSC-Hong Leong credit card?
  You may contact the EON Bank 24 hours Customer Service Call Centre at 03-2616 1133 (Gold Card line) or 03-2616 1188 (Platinum Card line). Email us at cs.cardcentre@eonbank.com.my, fax in to 03-2697 4388 / or 03-2698 9136 or write in to the following address:
EON Bank Card Centre
13th Floor, Menara EON Bank
No 288, Jalan Raja Laut,
50350 Kuala Lumpur.

Q7. I have just received my GSC-Hong Leong Credit Card, how do I activate my card?
  Please call the EON Bank 24 hours Call Centre at 03-2616 1133 to activate your GSC-Hong Leong Credit Card in order to enjoy the offers.

Q8. How can I sign up as a GSC-Hong Leong Credit Card website member?
  You can log on to www.gsc.com.my to sign up as a GSC-Hong Leong Credit Card website member. As a member, you will be able to check your Bonus Value balance online.

Q9. If I lose my GSC-Hong Leong Credit Card, who do I contact?
  You have to immediately report the lost card to our Customer Service at 03-2616 1133. If there is a police report, the RM50 card replacement fee will be waived.

Q10. I have just received my first GSC-Hong Leong Credit Card statement. Where can I make the payment?
  Payment can be made via cash or cheque at:
  • Any EON Bank branches;
  • Any EON Bank cash or cheque deposit machines;
  • Any EON Bank Automated Teller Machines (ATM);
  • Cheque payments to "EBB CC for (Name of Principal cardholder)" using the self-addressed envelope enclosed with the statement;
  • Any Interbank GIRO Payment (IBG)
  • Funds transfer through EON Bank Savings/Current Account via Internet Banking;
  • Funds transfer from EON Bank Savings/Current Account via Phone Banking.

  • Q11. What should I do if I do not receive my monthly credit card statement?
      Please call EON Bank 24 hours Customer Service Call Centre at 03-2616 1133.

    Q12. Can I view my GSC-Hong Leong Credit Card transaction details online?
      This facility is currently not available online.

    Q13. General EON Bank Group Credit Card Enquiries
      Click here for more general enquiries.



    CARD APPLICATION
    Q1. I want to apply for a GSC-Hong Leong Credit Card. How do I go about it?
      Thank you for your decision to become a GSC-Hong Leong Credit Card member. You can obtain the application form via the following channels:
  • GSC cinemas nationwide
  • EON Bank branches nationwide
  • EON Bank Credit Card Centre, 13th Floor Menara EON Bank, No 288, Jalan Raja Laut, 50350 Kuala Lumpur.
  • Online application via www.gsc.com.my and www.eonbank.com.my

    Call the EON Bank 24 hours Call Centre at 1300-886-276 or 03-2616 1133 or email to cs.cardcentre@eonbank.com.my and request for an application form to be sent to your mailing address.

  • Q2. What is the age limit for an GSC-Hong Leong Credit Card applicant?
      Individuals 21 years and above and up to 65 years of age can apply as a principal cardholder. Supplementary card applicants must be 18 years and above.

    Q3. What is the income requirement to apply for a GSC-Hong Leong principal Credit Card?
      To apply for a GSC-Hong Leong principal Credit Card, your minimum income must be:
       RM18,000.00 per annum - Gold Card
       RM60,000.00 per annum - Platinum Card

    Q4. What are the documents required to apply for a GSC-Hong Leong Credit Card?
      The mandatory documents to apply for a GSC-Hong Leong Credit Card are a clear photocopy of NRIC (front & back) for Principal and/or supplementary applicant(s) and the following: -

    Salary Earner:
  • Latest EA Form or latest 1 month salary slip

    Commission Earner
  • Latest BE Form (together with payment receipt if any, to Lembaga Hasil Dalam Negeri)
  • Latest 1 month commission/salary slip

    Self-Employed
  • Latest 3 months Company/Personal Bank statements

    For Easi Application
  • Copy of a credit card (front & back) if you are an existing principal cardholder with any banks for more than 1 year.

  • Q5. If I had faxed in / emailed the signed application form and necessary documents, do I still need to mail in the original copy of those documents?
      If you have submitted your application via fax/email, please do not mail in again to avoid duplication.

    Q6. I am an expatriate currently employed in Malaysia. Can I apply for a GSC-Hong Leong Credit Card?
      Yes, you can. We do offer credit cards to expatriates who are currently in employment for at least 1 year in Malaysia or who pledge a Fixed Deposit with EON Bank Group for the amount of RM50,000.00 (credit limit will be 90% of the FD amount).

    For more information, please contact the EON Bank 24 hours Customer Service Call Centre at 03-2616 1133.

    Q7. I have just sent in my application for a GSC-Hong Leong Credit Card. How long before I can expect to receive my card?
      Thank you for applying for a GSC-Hong Leong credit card. Kindly allow us 3 weeks to process your application.

    Q8. How can I find out the status of my application for a GSC-Hong Leong credit card?
      You may call the EON Bank 24 hours Customer Service Call Centre at 03-2616 1133 or alternatively, enquire at any EON Bank branches to check on your application status.

    Q9. My spouse/children would like to apply for a supplementary card. Does he/she need to have an income record?
      No, supplementary card applicants (must be 18 years and above) do not need to provide proof of income. You just need to submit the application form with complete supplementary information and signature (both basic cardholder and supplementary applicant) together with a clear photocopy of supplementary's Identity Card (both sides).

    Q10. What is the maximum number of supplementary cards that I can apply?
      You may apply as many supplementary cards as you like.

    Q11. By submitting my application via GSC cinemas, will my P&C info be disclosed to any unauthorised person?
      Just like any other agents representing the bank, information given is strictly private & confidential.  All authorised staff are well trained by EON Bank Group and the applications will be submitted for processing according to the Bank's instruction.



    BENEFITS AT GSC CINEMAS
    Q1. Does the "Free For Life" promotion apply to the GSC-Hong Leong Credit Card?
      Yes, both principal and supplementary cardholders will automatically receive a waiver for the first year annual fees.
    For subsequent years, the renewal fee waiver is subjected to:
  • Platinum Card: Spend 36 times over 12 months
  • Gold Card: Spend 24 times over 12 months
    *There is no minimum spend amount required.

    If Cardholders fail to meet the minimum number of transactions required over the 12 months, annual fee charges applicable are as follows:
  • Platinum Card: RM300 per year for principal card (RM150 for supplementary card)
  • Gold Card: RM150 per year for principal card (RM75 for supplementary card)

  • Q2. What are the discounts given with each purchase of GSC movie tickets?
      The discount given on GSC movie tickets are: -

    Per Ticket Cost Discount Per Ticket
    RM50 and above per ticket RM5 per ticket
    RM40 and above per ticket RM4 per ticket
    RM10 and above per ticket RM1 per ticket
    Below RM10 per ticket RM0.50 per ticket

    The ticket discount is only applicable on normal Adult Tickets only. Not applicable on Wednesday pricing, senior citizen tickets, children tickets, student tickets, handicapped tickets and other discounted ticket pricing.

    Q3. Is the movie ticket discount applicable for all types of movie tickets?
      The movie ticket discount is applicable to:
  • Normal adult tickets
  • Gold Class tickets
  • Premiere Class tickets
  • Twin seat tickets (adult)
  • International Screens tickets
  • Digital 3D movie tickets
    Note: This discount is only applicable for individual purchases and NOT applicable for purchases of more than 24 movie tickets with the same card on the same day.

    The movie ticket discount is NOT applicable to:
  • Student tickets
  • Children tickets
  • Handicapped tickets
  • Senior citizen tickets
  • Wednesday tickets
  • Discounted film festival pricing
  • Hall booking
  • Movie vouchers

  • Q4. Am I still entitled for the discount when I purchase movie tickets via the GSC e-payment ticketing system?
      Yes, the discount will still be applicable for purchases via GSC e-payment (online ticketing).

    Q5. What are the other offers tied up with the GSC-Hong Leong Credit Card?
      a) 1 x GSC complimentary ticket (for movies marked with an asterisk (*)) upon approval of a principal credit card;
    b) 1 x Free small popcorn combo, upon approval of a principal credit card;
    c) 5 x 'Buy 1 Free 1' voucher for GSC International Screens movies upon approval of a principal credit card;
    d) 1 x 50% discount voucher upon approval of a principal cardholder, valid for GSC F&B outlets (Glitters Café and GSC Signature food and beverage outlets);
    e) 10% discount on all concession purchases for the first 3 months. 5% discount on concession purchases thereafter;
    f) 15% discount at GSC F&B outlets (Glitters Cafe & GSC Signature food and beverage outlets);
    g) 1 x Birthday complimentary ticket to be utilized within the Cardholder's birthday month;
    h) Specially assigned ticket lane (at selected GSC cinemas only).

    Q6. Will the other EON Bank Group Credit Card benefits be extended to this GSC-Hong Leong Credit Card?
      Yes, the GSC-Hong Leong Credit Card has the same features and benefits of a generic EON Bank Group Credit Card. Please visit www.eonbank.com.my for more details on EON Bank Group Credit Card offers & promotions.

    Q7. How do I enjoy my 50% discount on ticket purchases?
      The 50% discount is based on your Bonus Value availability. See Bonus Value calculation table for further clarification.

    Q8. What is Bonus Value? How does it work?
      Bonus Value is an approval gift for all new-to-bank EON Bank principal Credit Cardholders. Platinum Cardholders are entitled to RM100 and Gold Cardholders are entitled to RM60 worth of Bonus Value. Your Bonus Value allows you to claim up to 50% of your movie ticket purchase amount. Example: The transaction of a Platinum GSC-Hong Leong credit cardholder:
    Trans # B/F Balance BV Ticket(s) purchase Cost per ticket Total cost 1st Discount
    (Up to 10%)
    Payable Amount 2nd Discount
    (BV)
    New Payable Amt C/F Balance BV
    1st RM100 2 GSC Signature Gold Class tickets RM60/ticket RM120 RM5/ticket RM110 RM55 RM55 RM45
    2nd RM45 4 normal tickets at GSC Pavilion KL RM12/ticket RM48 RM1/ticket RM44 RM22 RM22 RM23
    3rd RM23 2 Wednesday tickets at GSC Pavilion KL RM8/ticket RM16 - RM16 RM8 RM8 RM15
    4th RM15 4 normal tickets at GSC Pavilion KL RM12/ticket RM48 RM1/ticket RM44 RM15 RM29 -

    B/F: Brought Forward
    BV: Bonus Value
    C/F: Carried Forward

    Bonus Value is valid for 6 months only from the credit card approval date. EON Bank Group will send an SMS reminder
    1 month before your Bonus Value expires.

    Bonus Value is redeemable for ALL movie ticket types.

    Q9. Where can I check my Bonus Value balance?
      You can check your Bonus Value balance via the following channels:
  • GSC website (www.gsc.com.my)
  • SMS (There will be a charge of RM0.30 per SMS)
  • Latest transaction receipt at GSC

  • Q10. Is the Bonus Value available to supplementary cardholder(s)?
      The Bonus Value is available to the principal cardholders only and it is NOT transferable. Only the principal cardholders can redeem the Bonus Value.

    Q11. Is there an expiry date for the Bonus Value?
      Yes, Bonus Value must be utilised within 6 months from the card approval date or it will be forfeited.

    Q12. Can I redeem my Bonus Value when I buy tickets via the GSC e-payment ticketing system?
      Yes.

    Q13. Can I redeem my Bonus Value when I spend at GSC Concessionaire counters (popcorn/drinks) or GSC F&B outlets?
      No, Bonus Value is only redeemable for movie tickets.

    Q14. When I reserve/purchase movie tickets via the GSC e-payment ticketing system on the GSC website, can I utilise the Bonus Value to pay for the booking fee also?
      Yes.

    Q15. Do I get any reward points from the Bank for the Bonus Value I utilised?
      No.

    Q16. Can I just present my GSC-Hong Leong Credit Card and enjoy the card-related offers at GSC cinemas?
      You must pay for your purchases with your GSC-Hong Leong Credit Card in order to enjoy all the card-related offers at GSC cinemas.

    Q17. Why do I need to wave my credit card twice to pay for my movie tickets? Don't I only need to wave once?
      You need to wave your credit card twice to enjoy the Bonus Value and ticket discount.

    Example:

    1st Wave: To verify the entitlement for GSC-Hong Leong Credit Card discounts and Bonus Value.
    2nd Wave: Make payment for your purchase.

    Sorry for any inconvenience caused.

    Q18. It was my first time using the GSC-Hong Leong Credit Card to make payment, but the transaction via Visa Wave Terminal had failed. Why?
      The transaction would not succeed if this is the first transaction of your credit card. To initiate the Wave function, you must swipe / insert your credit card into the normal credit card terminal for the first transaction of your credit card.

    Q19. Is it true that with the GSC-Hong Leong Credit Card, I will get the opportunity to meet up with celebrities?
      Yes. From time to time, cardholders that meet GSC and EON Bank Group's qualifying criteria and terms & conditions will be invited to be up close and personal with celebrities.

    Q20. How do I know if there is a specially assigned Ticketing Lane at the outlet?
      There will be a signage to indicate "GSC-Hong Leong Credit Card Here". The lane is only available in selected GSC cinemas and will also be utilised for ticket reservation counters or Gold Class counters.

    Q21. How do I get invitations to Movie Premiere / Preview screenings?
      This is subject to GSC and EON Bank Group's criteria on the selection of cardholders. All cardholders will be invited via SMS beforehand. This benefit is only applicable for principal cardholders.

    Q22. Are these Premiere / Preview invites transferable?
      Yes, these invitations can be transferred to family members and friends, as long as they bring along an authorisation letter from and photocopy I/C of the principal cardholder.

    Q23. Will my supplementary cardholder(s) enjoy ALL the benefits as well?
      The offers applicable to Supplementary cardholder(s) are: -
  • Specially assigned Ticketing Lane
  • Up to 10% discount on normal adult ticket purchase*
  • Up to 10% discount (first 3 months) and 5% discount on all concession items*
  • Up to 15% discount when you dine in GSC Glitters Café and F&B outlets*.

    Other offers are not applicable and neither can it be transferable to Supplementary cardholder.
    *Terms & conditions apply.